Frequently asked questions
DELIVERY
Elevare offers scheduled delivery across Qatar and will be expanding to serve the GCC in the near future.
At Elevare Market, we offer convenient scheduled delivery.
During checkout, you can select your preferred delivery date from a 7-day calendar.
To ensure a seamless experience, any fully booked days will be automatically blocked out.
You can choose from the following time slots:
Saturday to Thursday:
09:00 AM – 1:00 PM
1:00 PM – 6:00 PM
Friday:
1:00 PM – 5:00 PM
5:00 PM – 10:00 PM
Delivery charge within Doha: QAR 20.
Delivery charge outside Doha:
-
Delivery to Al Wakra, Umm Salal, Simaisma, Al Shahaniya and Maseieed is available for QAR 60.
-
Delivery to Al Khor, Dhukan and Al Ruwais is available for QAR 90.
Please make sure to enter accurate address information upon checkout using Blue Plate format (Zone / Street / Building).
Important delivery note: If your order includes frozen or chilled items, please ensure someone is available to receive them. Because these goods are temperature sensitive, we are unable to offer redelivery. To ensure your items stay fresh, delivery must be completed on the first attempt.
If you are not at the designated delivery location at the scheduled time, the courier may leave your package in a secure spot (e.g., doorstep or reception) based on your delivery instructions.
If your order includes frozen items, please ensure someone is available to receive them and place them in the freezer promptly. This helps keep everything in the best condition. Unfortunately, we can’t take responsibility for items that thaw if the delivery isn’t received.
We recommend checking your tracking number to monitor the progress of your order. If your delivery extends beyond the selected delivery time slot, please contact our Customer Support team at support@elevaremarket.com for assistance or call us on +974 55111290
We are committed to maintaining the highest quality of service and strive to prevent issues such as missing items. If your order does not meet this standard, we sincerely apologize for the inconvenience.
Please contact our Customer Support team at support@elevaremarket.com, and we will resolve the matter as quickly as possible.
We sincerely apologize if your order does not meet the high standards we strive to uphold.
If any items in your order arrive damaged, please contact our Customer Support team at support@elevaremarket.com as soon as possible and no later than within 48 hours of delivery with the details and we will work to resolve the issue promptly.
Unfortunately, we are unable to accommodate address changes after an order is placed.
However, please reach out to us, we’ll do our best to support you and find a suitable solution.
PRODUCT INFORMATION
Here are a few: Tula Code, Cosmic Dealer,
Boulder Canyon, Seven Sundays, Pacha, Fushi Wellbeing, Delphis Eco, Artisana,
Wendell Estate and many more!
All products on Elevare have been personally tested and researched to meet the Elevare Standard. Our team ensures all products offered on the site are uncompromisingly clean, ethical and nutrient-rich.
You will never find nasties in the products we advocate and have thoroughly checked to ensure they are free from ingredients which could disrupt a path to wellness.
We are always happy to provide more details about the ingredients in our carefully selected products. On each product page, you’ll find comprehensive information about the ingredients, the product’s intended purpose usage instructions and the Elevare Standard -explaining how this brand supports your health and your wellbeing.
If you have any further questions, please reach out to our Customer Support team at support@elevaremarket.com and they will be glad to assist you.
We recognise that everyone’s wellbeing journey is unique, and dietary needs or sensitivities can play an important role. That’s why each product page provides a clear list of ingredients to help you make the choices that are right for you.
If you have specific allergies or dietary concerns, please review these details carefully.
Please note that we are not healthcare professionals and cannot provide medical advice. For more complex health situations, such as ongoing or serious conditions, we recommend consulting your healthcare practitioner for personalised guidance. Your wellbeing is our priority, and professional support ensures you make the best decisions for your health.
ORDER INFORMATION
To place an order, browse our product selection or use the search bar to quickly find the items you need.
Click ‘Add to Cart’ for the products you’d like to purchase.
The minimum order amount is QAR 200.
When ready to checkout, select your preferred delivery date and time slot, enter your delivery details in the Blue Plate format (Zone / Street / Building), provide payment information, and follow the prompts to complete your order.
Once your order is placed, you’ll receive an email confirmation, along with tracking details as soon as they become available.
At Elevare Market, we offer convenient scheduled delivery.
During checkout, you can select your preferred delivery date from a 7-day calendar.
To ensure a seamless experience, any fully booked days will be automatically blocked out.
You can choose from the following time slots:
Saturday to Thursday:
- 09:00 AM – 1:00 PM
- 1:00 PM – 6:00 PM
Friday:
1:00 PM – 5:00 PM
5:00 PM – 10:00 PM
We aim to make payment as convenient as possible, which is why we accept a wide range of methods, including:
Major credit cards
(Visa, MasterCard, American Express)
Qatar Debit Cards
(NAPS)
Digital wallets
(Apple Pay, Google Pay)
All payments are securely processed through our trusted payment gateway provider, MyFatoorah.
If you are unsure which payment method to use or have any questions, please contact our Customer Support team at support@elevaremarket.com for assistance.
We want to make sure you stay updated on your order's journey from our warehouse to your doorstep. You can track your order through the following method:
Check your email notifications: As soon as your order has been shipped, we will send a shipping confirmation email to the address you provided at checkout. This email includes a direct link to your personal Order Status Page, where you can view your tracking number and follow real-time updates on your delivery’s progress.
If you have trouble finding your shipping confirmation email, please check your spam or junk folder. If you still cannot locate it, or if your shipment appears to be delayed, please don't hesitate to contact our support team. When reaching out, please have your order number ready so we can assist you as quickly as possible.
Please enter discount code in the designated box during checkout, before completing payment.
If you’re experiencing issues applying your discount code, here are a few things to check:
-Some codes may not be valid for subscription purchases - please review the terms and conditions of your code.
-Discount codes can expire, so confirm that the promotion is still active.
-Ensure the code applies to the items in your cart. Certain codes may be limited to specific products or require a minimum spend.
-Be cautious of unauthorised codes - only legitimate Elevare codes will work.
If the problem continues after reviewing the above, please contact our Customer Support team at support@elevaremarket.com for further assistance.
At the moment, our products are available as one-time purchases, but subscription plans are coming soon.
Stay informed about our latest offers and product updates by subscribing to our newsletter. As a subscriber, you’ll be the first to hear about new launches and promotions.
When shopping online, there is a limit of three pieces per product. However, we are happy to offer bulk purchase options and wholesale partnerships.
If you’re interested, please contact our Sales team at sales@elevaremarket.com with the details of your request.
At Elevare Market, we strive to deliver the highest quality, freshest products possible. Because of the perishable nature of our items and our commitment to strict hygiene and quality control standards, we are unable to reschedule orders once they have been processed or prepared for shipment.
To ensure you receive your items at their peak freshness, each order is carefully curated and packed specifically for your scheduled delivery window. Modifying or delaying this process would compromise the integrity of the products we provide.
Helpful Tips
Review your delivery date: Please double-check your chosen delivery date and time during the final step of the checkout process.
Make arrangements: If you find you will be unavailable during your scheduled delivery time, we recommend having a neighbor or someone at your location receive the delivery on your behalf.
Notification reminders: Keep an eye on your email, as these will provide you with helpful reminders leading up to your delivery window.
Unfortunately, cancellations aren’t available, however please reach out to us and we’ll do our best to help.
RETURNS & EXCHANGES
We want you to feel confident shopping with us. Returns are welcome for non-consumable items (such as household goods, beauty products, and accessories) within 14 days of delivery, as long as they’re unused, sealed in their original packaging, and accompanied by proof of purchase.
For food and dietary supplements, we can only accept returns if the items are defective, damaged, expired or sent in error.
To start a return, simply reach out to our friendly Customer Support team at support@elevaremarket.com and we’ll be happy to help.
Due to the nature of our e-commerce business and our commitment to safety and hygiene, we currently do not offer product exchanges. This policy helps us maintain strict product quality, ensure proper handling and guarantee that every item you receive is perfectly pristine.
However, if you receive an incorrect, damaged, or defective item, please reach out to our team within 48 hours, and we will work with you to find a suitable solution.
For non-consumable items returned without a fault, return delivery costs are the responsibility of the customer, who should arrange delivery to the provided location by Customer Support team.
In an unfortunate event that a product is defective, damaged, or expired upon delivery, we will replace it at Elevare’s cost.
To start a return, simply reach out to our friendly Customer Support team at support@elevaremarket.com and we’ll be happy to help.
Once we’ve received and inspected your return, we’ll send you an email to confirm. Your refund will then be processed back to your original payment method. Please note that this usually takes 7-14 working days.
If your refund hasn’t appeared in your bank account within 14 working days of our confirmation email, please reach out to our Customer Support team at support@elevaremarket.com and we’ll be happy to assist you.
CONTACT & CUSTOMER SUPPORT
We’re committed to providing exceptional customer service, and our Customer Support team is here to make sure your experience with Elevare is always positive.
If you have any questions that aren’t covered in our FAQs, please feel free to reach out- we’re always happy to help.
You can contact us anytime at support@elevaremarket.com, by WhatsApp +974 5511 1290 or a call on this number.
We truly value feedback and appreciate customers who take the time to share their thoughts with us.
Your input helps us improve and stay committed to excellence, so please feel free to reach out with any suggestions.
You can contact us anytime at support@elevaremarket.com.
The Elevare Standard
Provenance and purity, no compromise
Clean & organic
Gorgeously good for you, no nasties
Delivered across Qatar
Swiftly despatched, straight to your door
Personally Curated
Handpicked by humans, for humans
Feel Gloriously Well
Empowering you to take control of your wellbeing