Elevare Privacy Policy

Effective Date: 01/01/2026

This privacy policy is governed by the applicable data protection laws of the State of Qatar, including Law No. 13 of 2016 on the Protection of Personal Data and related regulations issued by the Ministry of Communications and Information Technology.

1. Introduction

At Elevare, we are committed to safeguarding the privacy of our customers and users. This policy outlines the types of personal data we collect, how we use it, and the choices you have in relation to your data. We value your trust and aim to be transparent about our data practices. Whether you are browsing our website, making a purchase, or subscribing to our communications, your privacy is of paramount importance to us.

2. Who We Are

Controller: Elevare Trading LLC
Address: Zone 66, Street 224, Building 84-48

Email: support@elevaremarket.com

Phone: +97455111290

If you have any questions about this policy or wish to exercise your legal rights, please contact us using the details above.

3. What Data We Collect

We aim to collect only the data necessary to provide you with the best possible service. In addition to the categories listed, we may occasionally request feedback or reviews, and those may include personal identifiers or other voluntary information. Some technical data may be collected through third-party analytics services and may be used to track user engagement, session duration, and site navigation behaviour.

Examples of personal data we may collect include:

• Full name
• Email address and phone number
• Delivery and billing addresses
• Payment details (processed securely via third-party payment processors)
• Order history and preferences
• Technical data such as IP address, browser type, device identifiers, and site usage statistics
• Marketing and communications data such as your preference in receiving marketing from us and your communication preference

4. How We Collect Your Data

Our data collection methods are both passive and active. For instance, you may actively provide data by signing up for an account, contacting customer service, or completing surveys. Passively, our system collects technical data using tools like cookies, scripts, and log files. We continually review and update these methods to ensure transparency and security in the way data is collected. Where consent is required, particularly for cookies or direct marketing, we will request your explicit agreement in advance through clear opt-in mechanisms.

5. How We Use Your Data

In addition to the primary purposes listed, we may use your data to comply with legal requirements and regulatory obligations. We may also anonymise your data and use it for research and statistical purposes. This allows us to enhance user experience, anticipate customer demand, and optimise operational strategies.

6. Marketing Preferences

We respect your choices when it comes to marketing communications. Every marketing email we send includes an opt-out link for your convenience. You may also contact us at any time to update or change your preferences. We may also personalise marketing content based on your previous interactions, provided you have consented to receive such communications. If you choose to unsubscribe and opt out, we will ensure that your decision is respected across all our marketing channels.

7. Disclosures of Your Data

We carefully select partners and third-party service providers to ensure they adhere to strict privacy and data protection standards. These may include couriers, cloud storage providers, fraud prevention agencies, or software vendors who support our operations. Where necessary, data sharing agreements are in place to ensure compliance with applicable data protection laws.

8. International Transfers

If your personal data is transferred outside of Qatar, including to cloud service providers or global affiliates, we will take all necessary steps to ensure it receives an adequate level of protection as required under Qatar's data protection regulations.

9. Data Security and Retention

We employ a variety of physical, electronic, and administrative security measures, such as encrypted databases and secure servers. Only authorised personnel are granted access to personal data, and they are bound by confidentiality agreements. Regular audits, penetration tests, and staff training are conducted to ensure our security framework remains robust. Data is retained in accordance with industry best practices, and deleted or anonymised once no longer necessary.

10. Your Rights

You are empowered to control your personal data. If you wish to view, correct, delete, or port your data, you can do so by contacting our support team. We will process such requests within a reasonable timeframe and in accordance with legal requirements. Your rights ensure you have transparency, control, and autonomy over your data, and we are committed to supporting you in exercising them.

11. Complaints

You have the right to complain to a supervisory authority. However, we’d appreciate the opportunity to resolve your concerns first - please contact us directly.

12. Changes to This Policy

Any future changes to our privacy policy will be communicated through our website or directly via email where appropriate. We recommend reviewing this policy periodically to stay informed about how we are protecting your data.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies when visiting.

Last Updated: 01/01/2026