ELEVARE WEBSITE TERMS AND CONDITIONS

Welcome to the Elevare website. These Terms and Conditions govern all general purchases made via our website www.elevaremarket.com. By placing an order, you agree to be bound by the terms below.

By using our website, you also confirm that you are at least 18 years old and legally capable of entering into a binding contract.

1. Ordering & Checkout
1. Products can be purchased through our website using the online shopping basket system.
2. All orders must include a selected delivery date and time slot, and delivery instructions (if any) must be entered at checkout.
3. Orders are subject to product availability and our acceptance.
4. A minimum spend of QAR 200 applies to all orders. Orders below this amount cannot be processed.
2. Prices & Payment
1. All prices are shown in QAR. Prices are currently not subject to VAT in accordance with the prevailing tax laws in the State of Qatar. Should VAT or similar taxes be introduced in future, they may be added to your order total in accordance with applicable regulations.
2. We reserve the right to change prices at any time without notice unless already confirmed in an order.
3. Payment must be made at checkout using a valid credit or debit card. Orders will not be confirmed until payment is successfully processed.
4. We use secure third-party providers to process card payments. Elevare staff do not have access to your full card details.
3. Deliveries
1. All deliveries are made via our trusted courier partners. We select reputable providers to ensure your order is handled with care.
2. We currently only deliver in the State of Qatar.
3. Orders are dispatched from our warehouse the same as day as your chosen delivery date. While we aim to meet your chosen delivery date and time slot, deliveries remain subject to courier availability and circumstances beyond our control.
4. If you are not home at the time of delivery, the courier may leave the package in a secure location (e.g. doorstep or reception), based on your delivery instructions.
5. We are not liable for deliveries delayed due to circumstances outside our control but will offer a refund or replacement if your order is delayed by over 48 hours.
6. Once delivery has been made to private property, Elevare is no longer responsible for the products.
7. If you’ve ordered frozen items, make sure they go into the freezer promptly after delivered by Elevare, so they stay in top condition.
8. It is your responsibility to provide accurate delivery information. We are not liable for failed deliveries due to incomplete or incorrect addresses.
9. Delivery fees will be displayed at checkout at the time of ordering. We may introduce free delivery for orders over a stated amount. Any applicable minimum spend and delivery fees will be clearly shown on our website and at checkout.
10. We reserve the right to change prices for delivery at any time without notice.
11. Orders scheduled during public holidays (including but not limited to Eid) may be delayed. In such cases, the Shopify checkout system will automatically display the first available working day for delivery, and your order will be delivered accordingly.
4. Cancellations, Modifications & Refunds
1. Due to the temperature-sensitive and perishable nature of our products, all orders are allocated for scheduled delivery once placed. For this reason, orders cannot be cancelled or modified after checkout. Please ensure all order details are correct before completing your purchase.
2. If you are unsatisfied or there is an issue with your order, please contact us within 48 hours of delivery.
3. Refunds, credits, or replacements are issued at our sole discretion. Where approved, they will not exceed the amount paid for the relevant item or order.
4. If we cannot fulfil your order due to unforeseen circumstances, we reserve the right to cancel it and issue a full refund. Substitutes will be offered.
5. We do not accept returns of food or dietary supplement products unless they are defective, damaged, expired, or supplied incorrectly. Returns are permitted for non-consumable items (including household goods, beauty products, and accessories) within 14 days of delivery, provided that such items are unused, remain sealed in their original packaging, and are accompanied by valid proof of purchase.
5. Promotional Offers
1. Where applicable, codes must be entered at checkout and cannot be applied retrospectively.
2. Only one promotional code can be used per order.
3. Codes are subject to change or removal without notice, and have no cash value.
4. We reserve the right to cancel orders that misuse promotional codes.
6. Complaints & Customer Service
1. If you’re unhappy with your order, please contact us within 48 hours of delivery, during working hours (Sunday–Thursday, 9am–5pm):

Email: support@elevaremarket.com

Phone: +97455111290

1. We aim to acknowledge your complaint within one working day and resolve it within five working days.
1. Liability
1. To the fullest extent permitted by law, Elevare for Foodstuff Trading LLC is not liable for indirect, incidental, or consequential losses, including loss of profit or opportunity.
2. Our total liability for any claim will not exceed the price paid for the relevant product(s).
3. Nothing in these Terms affects your rights under applicable consumer protection laws in the State of Qatar, including Law No. 8 of 2008 Promulgating the Consumer Protection Law.
2. Privacy
1. Your personal data is collected and used in accordance with our Privacy Policy.
2. By placing an order, you consent to the use of your data as described in our privacy policy.
3. Cookies & Tracking
1. Our website uses cookies and similar technologies to enhance user experience. By using our site, you consent to our use of cookies as described in our Cookie Policy.
4. Communication
1. You will receive email confirmation of your order and may be contacted for delivery purposes.
2. You may receive an invitation to review your order after delivery.
5. Links to Other Sites
1. Our website may contain links to third-party websites for your convenience or reference.
2. While we take reasonable care in providing such links, Elevare for Foodstuff Trading LLC accepts no responsibility or liability for the content, accuracy, or practices of any external websites.
3. Accessing and using any third-party sites is done entirely at your own risk. We recommend you review the terms and privacy policies of those sites before using them.
6. Food Safety & Food Poisoning
1. At Elevare, the health and safety of our customers is our highest priority. All our products are handled, packed, and delivered following strict hygiene and temperature control standards.
2. In the rare event that you suspect food poisoning linked to one of our products, please contact us immediately with details of your order and any relevant symptoms.
3. We take all food safety concerns extremely seriously. In such cases, we will engage a company investigation to thoroughly assess the situation, including product traceability, temperature logs and handling procedures.
4. Any complaint involving potential foodborne illness will be treated with urgency, and we will fully cooperate with relevant health authorities and share findings as required.
5. We may request that any remaining products be preserved for testing purposes.
6. Customer wellbeing is at the core of our values, and we are committed to transparency and continuous improvement to maintain the highest food safety standards.
7. Product Information
1. We regularly review product pricing and may change prices at any time without notice.
2. Product descriptions, images, ingredients, nutritional, dietary, and allergen information are provided as accurately as possible but may change without notice. Please check product labels before use.
3. All products are subject to availability, especially due to sourcing.
8. Health Disclaimer
1. The products offered on our website are intended for general consumption and enjoyment. They are not designed to diagnose, treat, cure, or prevent any disease or medical condition.
2. Any statements or claims made about product benefits are for informational purposes only and are not intended as medical advice.
3. You should consult a qualified healthcare professional before making dietary changes, especially if you have known medical conditions or food allergies.
4. Elevare for Foodstuff Trading LLC disclaims any liability for decisions made based on the information provided on our website or product packaging.
5. All food and dietary supplement products offered on our website are registered and sold in accordance with the requirements of the Qatar Ministry of Public Health (MOPH).
9. Account Information
1. You are responsible for ensuring your account details, including delivery address, are up to date and accurate.
2. Please keep your login details confidential.
3. If you suspect any unauthorised use of your account, notify us immediately.
4. We reserve the right to suspend or terminate accounts at our discretion. Personal data is handled according to our Privacy Policy.
10. Intellectual Property
1. All content on this website (including images, text, logos, and trademarks) is owned by Elevare or its licensors. You may not use, reproduce, or distribute any content without prior written permission.
11. Governing Law and Jurisdiction
1. These Terms and Conditions are governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising shall be subject to the exclusive jurisdiction of the Qatari courts.

Last Updated 01/01/2026