Biona Organic Plain Tofu

To place an order, browse our product selection or use the search bar to quickly find the items you need.

Click ‘Add to Cart’ for the products you’d like to purchase.

The minimum order amount is QAR 200.

When ready to checkout, select your preferred delivery date and time slot, enter your delivery details in the Blue Plate format (Zone / Street / Building), provide payment information, and follow the prompts to complete your order.

Once your order is placed, you’ll receive an email confirmation, along with tracking details as soon as they become available.

We aim to make payment as convenient as possible, which is why we accept a wide range of methods, including:

- Major credit cards (Visa, MasterCard, American Express)

- Qatar Debit Cards (NAPS)

- Digital wallets (Apple Pay, Google Pay)

All payments are securely processed through our trusted payment gateway provider, MyFatoorah.

If you are unsure which payment method to use or have any questions, please contact our Customer Support team at support@elevaremarket.com for assistance.

A tracking link will be included in the confirmation email sent once the order is out for delivery.

If you have any other questions about your order, please reach out to us, we’ll do our best to support you and find a suitable solution.

At Elevare Market, we offer convenient scheduled delivery.

During checkout, you can select your preferred delivery date from a 7-day calendar.

To ensure a seamless experience, any fully booked days will be automatically blocked out.

You can choose from the following time slots:

Saturday to Thursday:

09:00 AM – 1:00 PM

1:00 PM – 6:00 PM

Friday:

1:00 PM – 5:00 PM

5:00 PM – 10:00 PM

Delivery charge within Doha: QAR 20.

Delivery charge outside Doha:

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Delivery to Al Wakra, Umm Salal, Simaisma, Al Shahaniya and Maseieed is available for QAR 60.

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Delivery to Al Khor, Dhukan and Al Ruwais is available for QAR 90.

Please make sure to enter accurate address information upon checkout using Blue Plate format (Zone / Street / Building).

Important delivery note: If your order includes frozen or chilled items, please ensure someone is available to receive them. Because these goods are temperature sensitive, we are unable to offer redelivery.  To ensure your items stay fresh, delivery must be completed on the first attempt.

We want you to feel confident shopping with us. Returns are welcome for non‑consumable items (such as household goods, beauty products, and accessories) within 14 days of delivery, as long as they’re unused, sealed in their original packaging, and accompanied by proof of purchase.

Due to the nature of our e-commerce business and our commitment to safety and hygiene, we currently do not offer product exchanges. This policy helps us maintain strict product quality, ensure proper handling and guarantee that every item you receive is perfectly pristine.

However, if you receive an incorrect, damaged, or defective item, please reach out to our team within 48 hours, and we will work with you to find a suitable solution.

To initiate a return, report a missing item or notify us if your order arrives damaged, please contact our friendly Customer Support team at support@elevaremarket.com as soon as possible and no later than 48 hours after delivery. Kindly include the relevant details, and we will work to resolve the issue promptly.

We’re committed to providing exceptional customer service, and our Customer Support team is here to make sure your experience with Elevare is always positive.

If you have any questions that aren’t covered in our FAQs, please feel free to reach out- we’re always happy to help.

You can contact us anytime at support@elevaremarket.com, by WhatsApp +974 5511 1290 or a call on this number.